If a crisis that may be covered under one of Liberty’s Crisis Management Solutions Policies is first discovered during the policy period, or within 90 days of the policy period expiry, the insured should:
| 1. | Call the Crisis Response Management hotline |
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Call +612 8823 1999 For Kidnap, Ransom & Extortion Call +612 7908 6868 Hotlines are staffed by multilingual specialist crisis response personnel who are able to advise and assist clients through an emergency situation. All Liberty clients insured under our suite of Crisis Management Solutions are eligible for this service. You will be asked some questions about the incident and you will need to provide a contact phone number. Within an hour of your initial call, a crisis response consultant will contact you to discuss with you the deployment decision (based on the type and geographical location of the incident) and the strategy for dealing with the early stages of the crisis. |
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| 2. | Contact Liberty in accordance with the terms of the notice requirements in the policy. |
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Fees and charges
Liberty will pay the reasonable fees and expenses of the crisis consultants incurred in response to an insured incident notified by the client.
Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees incurred prior to Liberty’s notification will be borne by Liberty.
Where the incident is covered under the policy, but the loss is less than the client’s Self-Insured Retention, Liberty will pay the reasonable and necessary consultant and advisor costs in response to the incident.
Our Specialists
Service, responsive, and flexible define Liberty's Crisis Management team. I enjoy working with brokers to deliver bespoke solutions that are tailored to a client's needs.
Our Specialists
I've learnt a lot over my 10 years' of experience in the insurance industry and I'm passionate about helping out clients with their business risks.
Our Specialists
I've been providing Crisis Management solutions for over 30 years, and I've loved every minute of it.
