Crisis Management

Crisis Management

Being insured through Liberty gives clients and brokers access to our experience, knowledge and world-class service.

We provide comprehensive wordings which can be further tailored with additional covers to protect clients from real-world exposures. If a client has a unique need, we are always willing to take the time to tailor a cover to suit.

In the event of an incident, our clients have access to a panel of specialist crisis consultants who can provide advice and guidance on the appropriate crisis response.

Our crisis management team of underwriters, claims specialists and crisis consultants are based in Australia. This means that decisions are made locally and that we can provide fast and efficient service to brokers and clients for both underwriting and claims.

Contaminated Products

Our crisis management team supports brokers and their clients through the whole process, from customising cover to handling claims. Our crisis response consultants have 20 years’ experience in the food industry, and Liberty’s claims team has been efficiently handling recall claims since 2009.

At a glance:

  • Tailored solutions
  • Broad wording includes:
    • accidental contamination
    • product tampering
    • product extortion
    • alleged contamination
    • government recall
    • adverse publicity
  • Losses include:
    • retailer and customer recall costs
    • replacement and refund costs
    • loss of profits
    • consultants and advisor costs
  • Target markets include food, beverage, pharmaceutical and cosmetics companies.
Get in touch with an Underwriter
Ashley Leszczuk - Underwriter, Crisis Management

Ashley Leszczuk

Underwriter, Crisis Management
T: +61 2 8298 5985

Email Profile

Bill Hardie - Underwriter, Crisis Management

Bill Hardie

Underwriter, Crisis Management
T: +61 7 3235 8808

Email Profile

Donna Niblock - Assistant Vice President, Crisis Management & VIC Branch Manager

Donna Niblock

Assistant Vice President, Crisis Management & VIC Branch Manager
T: +61 3 9619 9832

Email Profile

Keith Bostock - Underwriter, Crisis Management

Keith Bostock

Underwriter, Crisis Management
T: +61 3 9619 9836

Email Profile

Michael Lincoln - Vice President, Crisis Management, Asia Pacific

Michael Lincoln

Vice President, Crisis Management, Asia Pacific
T: +61 2 8298 5958

Email Profile

PRplus - Product Recall

Product recall is often specifically excluded from Products Liability cover, leaving the business vulnerable to any product recall loss.

PRplus is Liberty’s Product Recall policy for consumer and commercial durable products.

At a glance:

  • Broader cover than standard extension to General Liability policies
  • Losses include:
    • recall costs (both retailer and customer)
    • replacement, refund and repair costs
    • loss of profits
    • consultants and advisor costs
  • Customised for individual client’s needs
  • Target market includes (but not limited to):
    • toys and bicycles
    • electronics
    • whitegoods
    • power tools
    • clothing
    • home and office furniture
    • pool supplies
Get in touch with an Underwriter
Ashley Leszczuk - Underwriter, Crisis Management

Ashley Leszczuk

Underwriter, Crisis Management
T: +61 2 8298 5985

Email Profile

Bill Hardie - Underwriter, Crisis Management

Bill Hardie

Underwriter, Crisis Management
T: +61 7 3235 8808

Email Profile

Donna Niblock - Assistant Vice President, Crisis Management & VIC Branch Manager

Donna Niblock

Assistant Vice President, Crisis Management & VIC Branch Manager
T: +61 3 9619 9832

Email Profile

Keith Bostock - Underwriter, Crisis Management

Keith Bostock

Underwriter, Crisis Management
T: +61 3 9619 9836

Email Profile

Michael Lincoln - Vice President, Crisis Management, Asia Pacific

Michael Lincoln

Vice President, Crisis Management, Asia Pacific
T: +61 2 8298 5958

Email Profile

Weather Index Insurance

Even if a business knows how normal weather affects its earnings, unexpected extreme weather events present their own risks.

Liberty Specialty Markets offers a Weather Index product that provides cover to an Insured predicated upon weather conditions set out in the policy documents.

Be it accumulated rainfall, frost, wind speed or average temperature, there are wide range of scenarios where Weather Index insurance can be considered.

At a glance:

  • Protection for Australian businesses that rely on rainfall, sunshine, wind, air pressure, cloud cover or a specific temperature range
  • Suited to a broad range of industries including agriculture, renewable energy, construction, mining, food & beverage producers, tourism and retail
  • Weather data obtained from Speedwell, who source the data from the Australian Bureau of Meteorology
  • Policy must be in place 30 days prior to the commencement of the risk period
  • Fast claims process, with the parameters of the policy clearly outlined
Get in touch with an Underwriter
Bill Hardie - Underwriter, Crisis Management

Bill Hardie

Underwriter, Crisis Management
T: +61 7 3235 8808

Email Profile

Michael Lincoln - Vice President, Crisis Management, Asia Pacific

Michael Lincoln

Vice President, Crisis Management, Asia Pacific
T: +61 2 8298 5958

Email Profile

Kidnap, Ransom & Extortion

Kidnapping can occur almost anywhere, and the list of high-risk countries changes all the time. Apart from the trauma suffered by the victim, the financial and reputational impact on a company can be enormous, and requires skilled handling.

Liberty’s comprehensive solution reduces clients’ exposure and minimises the impact of an incident on staff and operations.

At a glance:

  • Includes risk mitigation, specialist crisis response services and financial cover
  • Access to independent response consultants who prioritise:
    • the hostage’s life and their safe release
    • the minimal disruption and financial loss to the family or company
    • the reduced likelihood of them being targeted again.
Get in touch with an Underwriter
Ashley Leszczuk - Underwriter, Crisis Management

Ashley Leszczuk

Underwriter, Crisis Management
T: +61 2 8298 5985

Email Profile

Bill Hardie - Underwriter, Crisis Management

Bill Hardie

Underwriter, Crisis Management
T: +61 7 3235 8808

Email Profile

Donna Niblock - Assistant Vice President, Crisis Management & VIC Branch Manager

Donna Niblock

Assistant Vice President, Crisis Management & VIC Branch Manager
T: +61 3 9619 9832

Email Profile

Keith Bostock - Underwriter, Crisis Management

Keith Bostock

Underwriter, Crisis Management
T: +61 3 9619 9836

Email Profile

Michael Lincoln - Vice President, Crisis Management, Asia Pacific

Michael Lincoln

Vice President, Crisis Management, Asia Pacific
T: +61 2 8298 5958

Email Profile

Liberty Recall Monitor

Liberty publishes a regular email newsletter, Recall Monitor, to help brokers and clients keep abreast of the latest Australian product recalls, their locations and their causes.

You can subscribe here to regularly receive the latest edition.

What to do in a crisis

If a crisis that may be covered under one of Liberty’s Crisis Management Solutions Policies is first discovered during the policy period, or within 90 days of the policy period expiry, the insured should:

  1. Call the Crisis Response Management hotline on 1800 220 470 (24/7, 365 days a year).This hotline is staffed by multilingual specialist crisis response personnel who are able to advise and assist clients through an emergency situation.

All Liberty clients insured under our suite of Crisis Management Solutions are eligible for this service.

You will be asked some questions about the incident and you will need to provide a contact phone number.

Within an hour of your initial call, a crisis response consultant will contact you to discuss with you the deployment decision (based on the type and geographical location of the incident) and the strategy for dealing with the early stages of the crisis.

  1. Contact Liberty in accordance with the terms of the notice requirements in the policy. Please note that making contact with the Crisis Response Management hotline is independent of, and does not supersede, the insured’s obligation to notify Liberty.

 

Fees and charges

Liberty will pay the reasonable fees and expenses of the crisis consultants incurred in response to an insured incident notified by the client.

Even if liability to indemnify is not accepted by Liberty, the reasonable and necessary fees incurred prior to Liberty’s notification will be borne by Liberty.

Where the incident is covered under the policy, but the loss is less than the client’s Self-Insured Retention, LIberty will pay the reasonable and necessary consultant and advisor costs in response to the incident.

Get in touch with an Underwriter
Ashley Leszczuk - Underwriter, Crisis Management

Ashley Leszczuk

Underwriter, Crisis Management
T: +61 2 8298 5985

Email Profile

Bill Hardie - Underwriter, Crisis Management

Bill Hardie

Underwriter, Crisis Management
T: +61 7 3235 8808

Email Profile

Donna Niblock - Assistant Vice President, Crisis Management & VIC Branch Manager

Donna Niblock

Assistant Vice President, Crisis Management & VIC Branch Manager
T: +61 3 9619 9832

Email Profile

Keith Bostock - Underwriter, Crisis Management

Keith Bostock

Underwriter, Crisis Management
T: +61 3 9619 9836

Email Profile

Liberty crisis consultants

HACCP Australia

HACCP Australia is a private company based in North Sydney, with staff located in Brisbane, Melbourne, Hong Kong & London. They have over fifteen years of involvement with the insurance industry in responding to client's pre- incident & response requirements. They have been in the food technology business for over twenty years, and have many years of "on the factory floor" experience. This extensive experience and knowledge makes HACCP Australia one of the most experienced Crisis Management consultants in Australia and a significant addition to the value and expertise our clients can access.

Accidental Contaminations are historically the most common type of claim under a Contaminated Products policy. Being able to provide access to the expertise and experience of HACCP Australia in the event of an incident will help clients better handle these incidents. As part of Liberty's overall risk management approach, the services provided by HACCP Australia are not restricted to incident response - they can also be used before a crisis, in order to help minimise the chance of a problem occurring in the first place!

As one of the most experienced crisis management consultancy firms in Australia, access to HACCP Australia adds significant value for Liberty’s clients.


WorldAware

Product Risk Management

Product recalls are one of the leading causes of liability losses for businesses globally. Incidents happen. When they do, being prepared and having expert support and guidance to lead clients through it will protect business operations, reputation, and profitability. WorldAware’s Product Safety arm offers a wide range of mitigation and response consultancy services to help clients minimise risks and reduce the impact of product recalls as a result of a contamination, tamper, and extortion event.

WorldAware helps organisations develop quality assurance systems, ensure regulatory compliance, manage public relations, and maintain preparedness with accredited training courses, crisis simulation exercises, and comprehensive audits. If an incident does occur, WorldAware’s multidisciplinary team is available to help clients function efficiently, either on-site or remotely, throughout a product-related crisis and to prevent the crises from becoming a reputational disaster.

Kidnap, Ransom & Extortion

Sometimes organisations have to send people to dangerous or unstable parts of the world. Keeping them safe there is vitally important and often challenging. WorldAware’s professional Kidnap for Ransom and Extortion (KRE) risk mitigation services significantly reduce risk to organisations, personnel, and their families, allowing them to rest assured that if an incident occurs WorldAware can provide on-the-ground response services for KRE, piracy, wrongful detention, child abduction, and stalking incidents. 

WorldAware’s team of multilingual KRE experts, including forensic specialists, is strategically placed across the globe. They are available 24/7, 365 days a year, standing ready to minimise the risks to personnel, operations, reputation, and profitability. 

WorldAware’s KRE services include response, consultancy, intelligence, alerts, reports and training.

 

WorldAware & Intelligent Risks Pty Ltd

Through the Asia Pacific region, the WorldAware team will be represented by Intelligent Risks Pty Ltd and lead by Neil Fergus. Neil and his team have many years’ experience in resolving crisis events for the corporate sector and various government agencies. The extensive international experience Intelligent Risks provides will be of significant value to clients in managing and mitigating the adverse impact on their personnel, assets, operations and reputation. Intelligent Risks have also assisted in the management of corporate kidnap and ransom cases in a range of environments in Asia-Pacific, as well as in Central America and Africa and advised clients following major robberies, extortion demands, ‘trusted insider’ problems, and reviewed and mitigated a number of malicious product tampering events.

Working with WorldAware & Intelligent Risks, Liberty’s Global Crisis Management experts will help provide the specialised loss control engineering and loss mitigation services necessary to protect clients’ employees, operations and reputation before, during and after a crisis.