Liberty provides a customer-focused range of corporate Accident & Health (A&H) insurance products and services designed to inform, assist and protect people and their companies at home in Australia and abroad.
These benefits are made available through our Corporate Travel and Group Personal Accident and Sickness products to a wide range of industries and entities, including companies, schools, universities, clubs, and membership organisations. We are also able to provide full medical benefits for Australian employees overseas on assignment (‘expat’ cover) or foreign workers of Australian companies who are based in Australia (‘inpat’ cover).
Our flexible approach allows us to provide streamlined, straightforward insurance protection and tailored bespoke solutions as required. Our underwriting appetite and rates are consistent and we offer customers the simplicity and convenience of a ‘one-stop shop’ for assistance and claims.
Liberty's Group Personal Accident and Sickness cover provides a valuable pathway to help protect people from unexpected events and provides them with financial security, such as one that leaves an individual unable to work or participate in other activities for an extended period of time.
Our standard product is far from standard in scope and we have tailored our product to give customers maximum reassurance with a minimum of fuss.
At a glance:
Our Corporate Travel product is designed for the business traveller. Underpinned by comprehensive pre-, post- and during travel medical and security assistance, it incorporates a range of extra benefits that make this a stand-out product in the market.
At a glance:
Our wide range of medical benefits and emergency assistance services also feature strongly in our Expatriate and Inpatriate Medical Expenses policies.
For Australian employees based overseas on assignment, or foreign workers of Australian companies working in Australia, professional assistance is only a phone call away.
At a glance:
Whatever the situation, whenever it occurs and wherever in the world it may be, Liberty recognises that our customers require the ability to contact us for assistance and advice at any time of the day or night, seven days a week, 365 days a year.
We have partnered with World Travel Protection (WTP) to provide emergency assistance and advice, including medical, travel and security services to our Accident & Health customers, which allows them to access the help they need when they need it most.
WTP are an Australian organisation that has taken care of corporate and leisure travellers for over 30 years, helping them prevent and mitigate risks before they escalate, and providing them with immediate access to the right experts when an emergency occurs.
WTP have specialists based in dedicated command centres in Australia, Canada, the UK, and Argentina, where they provide travellers with immediate access to advice and support 24 hours a day, seven days a week, 365 days a year.
With a global footprint, in-house medical and security specialists including a team of full-time registered nurses and paramedics, doctors, intensive care workers and security professionals and a passion for helping people in their time of need, WTP and Liberty’s partnership brings the highest levels of care, empathy, understanding and service to our brokers and customers.
If a medical, travel, or security emergency occurs, whilst on a journey or whilst on a temporary employment assignment overseas, or on home leave back in their country of residence, please access our emergency assistance services provided through WTP. These services are automatically included under Liberty’s corporate travel, expatriate medical, and inpatriate medical expenses policies.
Call World Travel Protection on +61 2 8907 5604, or assist@worldtravelprotection.com
If you’d like to make a claim, please download and complete a claim form (available below under 'Downloads'), and send it to to our third-party administrators, Corporate Services Network (CSN) either by email or fax:
Email: liberty@csnet.com.au 
Fax: +61 2 8256 1775
To make an enquiry, please call +61 2 8256 1770.
Please note that we may require written proof of loss in order to consider any claim under the policy, inclusive of originals (or certified copies) of all documentation, including certificates, receipts, and other relevant information. If we do not receive the appropriate documentation in the format we reasonably require, the claim settlement may be delayed.
Scan the codes below to save the contact details of our emergency assistance and claims provider on your phone, before a crisis happens.
| Liberty emergency assistance provider | Claims provider |
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We have changed emergency assistance providers. Please note that if your policy was issued before 16 June 2023, your 24/7 emergency assistance provider is Global24.
The QR code below is for emergency assistance for any policies issued prior to 16 June 2023. The claims provider, CSN, remains the same.
| Liberty emergency assistance provider | Claims provider |
I underwrite complex risks with exposures in multiple countries for some of Australia and the world's largest companies.
I enjoy the process of underwriting complex, technical risks and collaborating with our broking partners, to deliver the best outcomes for our clients.
In a globally connected world it's extremely satisfying to work with our clients to create insurance solutions tailored to meet our client's travel needs; anywhere, anytime.
Working in the Accident and Health space, I'm passionate about getting people back on their feet after an injury or illness – at home or abroad.
With over 20 years in Accident and Health, I'm extremely passionate about looking after our clients and putting their needs first.
