Liberty provides a customer-focused range of corporate Accident & Health (A&H) insurance products and services designed to inform, assist and protect people and their companies at home in Australia and abroad.
These benefits are made available through our Corporate Travel and Group Personal Accident and Sickness products to a wide range of industries and entities, including companies, schools, universities, clubs and membership organisations. We are also able to provide full medical benefits for Australian employees overseas on assignment (‘expat’ cover) or foreign workers of Australian companies who are based in Australia (‘inpat’ cover).
Our flexible approach allows us to provide streamlined, straight-forward insurance protection and tailored bespoke solutions as required. Our underwriting appetite and rates are consistent and we offer customers the simplicity and convenience of a ‘one-stop shop’ for assistance and claims.
Our Corporate Travel product is designed for the business traveller. Underpinned by comprehensive pre-, post- and during travel medical and security assistance, it incorporates a range of extra benefits that make this a stand-out product in the market.
At a glance:
Our standard Group Personal Accident and Sickness product is far from standard in scope. We are in the business of protecting people from unexpected events, and we have tailored our product to give customers maximum reassurance with the minimum of fuss.
At a glance:
Accidents and illnesses do not respect office hours or convenient moments, and Liberty recognises that customers need the facility of 24/7 assistance and claims support. We have therefore teamed up with Fullerton Health Corporate Services (Fullerton) to provide an emergency assistance and claims service to our A&H customers, whatever their situation and wherever they may be.
As a specialised emergency assistance company with a sole focus on A&H, Sydney-based Fullerton has a long history of providing both emergency assistance programmes and professional claims services to the insurance industry. The Fullerton 24/7 call centre provides specialised assistance for all medical, travel and security emergencies.
Through Fullerton, Liberty’s clients have direct access to medical advice and access to a large network of medical centres and hospitals across the South-East Asian region and globally. Clients also benefit from efficient emergency travel arrangements (fast re-ticketing and access to available seats).
Fullerton shares Liberty’s commitment to settling claims promptly and with transparency. Fullerton supports a range of tailored corporate A&H products and has developed customer-friendly tools (such as online claims lodgement and management) to speed up and streamline the claims experience.
If a medical or other emergency occurs during a journey, Liberty’s clients have round-the-clock access to our emergency assistance provider, Fullerton Health Corporate Services (Fullerton). This emergency assistance service is available anytime, anywhere in the world, and does not incur extra fees.
In an emergency, call Fullerton reverse charge +61 2 9299 5390.
This reverse charge facility is available 24/7 from more than 60 countries and means that no upfront payment will be required (with the exception of some public phones which may require a coin/card deposit to get a dial tone).
If you’d like to make a claim, please download and complete a claim form and send it to:
Fax: +61 2 8256 1775
To make an enquiry, please call +61 2 8256 1770.
We will need written proof of loss in order to consider any claim under the policy. This includes originals (or certified copies) of all documentation, including certificates, receipts and other relevant information. Please note that if we do not receive the appropriate documentation in the format we require, the claim settlement may be delayed.
Scan the codes below to save the contact details of our emergency assistance and claims provider on your phone, before a crisis happens.
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