Our substantial risk appetite, generous global capacity and exceptional staff with local expertise and authority give us the edge in finding solutions to complex insurance risks.
Our integrated claims service is built on a simple principle: we aim to deliver value by supporting clients at every stage of the relationship.
Our teams are wholly integrated to ensure that we provide value at all stages of the relationship
Clients work with empowered local experts who access world-class tools and services globally
As a company that does the right thing, we have a proven reputation for paying claims fairly and promptly
Our approach is personal. If you are an insurance broker and think your client may have a claim, we encourage you to call or email a claims specialist from the relevant product line.
We assign you a single point of contact– this helps us truly understand your clients and their business and makes claims resolution simpler and faster.
If you aren’t sure who to contact, simply send us an email at ClaimsAsiaPacific@libertyglobalgroup.com and we will help direct you to the most relevant person.
At Liberty Specialty Markets you’ll form relationships with a fully integrated team of underwriters, risk engineers and claims specialists.
We thrive on handling claims of all types – including large, complex losses – with the passion, significant local authority and market-leading experience needed to drive solutions that make a genuine difference.
Our integrated claims service aims to deliver value throughout our relationships.
To make that happen we work together as one integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest. We pay out valid claims fairly and dependably, accessing formidable global resources.
As a result, our clients can feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.
At Liberty Specialty Markets, we view claims differently. We are driven by what the client wants to see, and believe that our claims service adds value throughout a relationship, not only at the point of claim. That’s why we apply Claims+. Tailored value-add services at pre-placement, post-placement, and post-loss stages.
Every year we manage more than 8,000 commercial claims. Here’s what some of our broker partners and clients had to say about our claims service:
Whether your claim is complex or straightforward, our goal is to resolve claims as quickly as possible. That’s why we developed a service called Fast Track Claims.
Fast Track is a commitment to assessing claims less than $25k in one working day and settling them immediately. Offered for claims in Commercial Property, Crisis Management and Marine, it simply requires you to provide us with the correct documentation. We’ve been offering this service since 2016 and have helped hundreds of clients achieve fast resolution of their claims.
At Liberty, we have a dedicated Recoveries team that specialises in handling subrogated recovery actions.
We know that it takes a focused approach with expertise in recoveries. Ranging from simple through to complex recoveries, our recovery manager works closely with our claims and underwriting teams to deliver mutual advantage.
We’re always looking out for our client’s best interests; we attempt to recover uninsured losses and insured excesses. Better recoveries help reduce claims history and provide for lower premiums, as well as helping recover uninsured losses.
We are constantly awarded for our work in claims. Some recent achievements include:
Ranked the leading insurer for "Staff are knowledgeable about what the product covers in the event of a claim" in the 2020 National Insurance Brokers of Australia Broker Market Survey