Our substantial risk appetite, generous global capacity and exceptional staff with local expertise and authority give us the edge in finding solutions to complex insurance risks.
At Liberty the claims team is an integral - and integrated- part of our business.
We know insurance cover is only as strong as the response it provides.
As a highly specialised claims team, we are driven to find unique solutions. No matter what business a client is in, or how complicated their situation, we break down complexity.
From pre-inception to claims settlement and beyond; we promise to deliver an exemplary service to our clients:
With Liberty, you’ll form relationships with a fully integrated team of underwriters, risk engineers and claims specialists. We thrive on handling claims of all types – including large, complex losses – with the passion, significant local authority and market-leading experience needed to drive solutions that make a genuine difference.
At Liberty Specialty Markets, we view claims differently. We are driven by what the client wants to see, and believe that our claims service adds value throughout a relationship, not only at the point of claim. That’s why we apply Claims+. Tailored value-add services at pre-placement, post-placement, and post-loss stages.
Every year we manage more than 7,500 commercial claims. Here’s what some of our broker partners and clients had to say about our claims service:
Our approach is personal. If you are an insurance broker and think your client may have a claim, we encourage you to call or email a claims specialist from the relevant product line.
We assign you a single point of contact– this helps us truly understand your clients and their business and makes claims resolution simpler and faster.
If you aren’t sure who to contact, simply send us an email at ClaimsAsiaPacific@libertyglobalgroup.com and we will help direct you to the most relevant person.
Whether your claim is complex or straightforward, our goal is to resolve claims as quickly as possible. That’s why we developed a service called Fast Track Claims.
Fast Track is a commitment to assessing claims less than $25k in one working day and settling them immediately. Offered for claims in Commercial Property, Crisis Management and Marine, it simply requires you to provide us with the correct documentation. We’ve been offering this service since 2016 and have helped hundreds of clients achieve fast resolution of their claims.
We are constantly awarded for our work in claims. Some recent achievements include:
Ranked the leading insurer for "Staff are knowledgeable about what the product covers in the event of a claim" in the 2020 National Insurance Brokers of Australia Broker Market Survey