Our substantial risk appetite, generous global capacity and exceptional staff with local expertise and authority give us the edge in finding solutions to complex insurance risks.
At Liberty the claims team is an integral - and integrated- part of our business.
Insurance cover is only as strong as the response it provides.
As a highly specialised claims team, we are driven to find unique solutions.
No matter what business a client is in, or how complicated their situation, we break down complexity:
Our approach is personal. If you are an insurance broker and think your client may have a claim, we encourage you to call or email a claims specialist from the relevant product line.
Once a claim is progressing, we generally assign you a single point of contact– this helps us truly understand your clients and their business and makes claims resolution simpler and faster.
Whether your claim is complex or straightforward, our goal is to always settle as quickly as possible. That’s why we developed a service called Fast Track Claims.
Fast Track is a commitment to assessing claims less than $25k in one working day, aiming to have them settled within the week. Offered for claims in Commercial Property, Crisis Management and Marine, it simply requires you to provide us with the correct documentation. We’ve been offering this service since 2016 and have helped hundreds of clients achieve fast resolution of their claims.
We are constantly awarded for our work in claims. Some recent achievements include: