What to do in a crisis

If a medical, travel, or security emergency occurs, whilst on a journey or whilst on a temporary employment assignment overseas, or on home leave back in their country of residence, please access our emergency assistance services provided through WTP. These services are automatically included under Liberty’s corporate travel, expatriate medical, and inpatriate medical expenses policies.

In an emergency

   Call World Travel Protection on +61 2 8907 5604, or assist@worldtravelprotection.com

Making a claim

If you’d like to make a claim, please download and complete a claim form (available below under 'Downloads'), and send it to to our third-party administrators, Corporate Services Network (CSN) either by email or fax:

   Email: liberty@csnet.com.au           Fax: +61 2 8256 1775

To make an enquiry, please call +61 2 8256 1770.

Please note that we may require written proof of loss in order to consider any claim under the policy, inclusive of originals (or certified copies) of all documentation, including certificates, receipts, and other relevant information. If we do not receive the appropriate documentation in the format we reasonably require, the claim settlement may be delayed.

Be prepared for an emergency

Scan the codes below to save the contact details of our emergency assistance and claims provider on your phone, before a crisis happens.

Liberty emergency assistance provider          Claims provider


Important notice: Was your policy issued before 16 June 2023?

We have changed emergency assistance providers. Please note that if your policy was issued before 16 June 2023, your 24/7 emergency assistance provider is Global24.

The QR code below is for emergency assistance for any policies issued prior to 16 June 2023. The claims provider, CSN, remains the same.

Liberty emergency assistance provider          Claims provider