Accidents and illnesses do not respect office hours or convenient moments, and Liberty recognises that customers need the facility of 24/7 assistance. We have therefore teamed up with Fullerton Health Group (Fullerton) to provide an emergency assistance to our A&H customers, whatever their situation and wherever they may be.
As a specialised emergency assistance company with a sole focus on A&H, Sydney-based Fullerton has a long history of providing both emergency assistance programmes to the insurance industry. The Fullerton 24/7 call centre provides specialised assistance for all medical, travel and security emergencies.
Through Fullerton, Liberty’s clients have direct access to medical advice and a large network of medical centres and hospitals across the South-East Asian region and globally. Clients also benefit from efficient emergency travel arrangements (fast re-ticketing and access to available seats).