We are constantly awarded for our work in claims. Some recent achievements include:
- Ranked the leading general insurer for all eight claims performance drivers in the 2024 NIBA Broker Market Survey. Brokers rated Liberty the leading general insurer for:
- Claims satisfaction overall
- Staff are knowledgeable about what the product covers in the event of a claim
- Single point of contact dealing with the claim
- Ensure claims resolution is timely
- Quick and efficient assessment process
- Staff proactively communicate progress of the claim
- Assessors act and behave in a professional manner
- Range of channels to make a claim
- Selected as a finalist in the Corporate Property & Casualty category of the 2024 Australian Mansfield Awards.
- Won silver in the 2024 Brokers on Insurers survey by Insurance Business Australia for Turnaround time for the Claims team. View more details.