The Reward for Being Exceptional

We are constantly awarded for our work in claims. Some recent achievements include:

  • Ranked the leading general insurer for all seven claims performance drivers in the 2023 NIBA Broker Market Survey. Brokers rated Liberty the leading general insurer for:
    1. Staff are knowledgeable about what the product covers in the event of a claim
    2. Single point of contact dealing with the claim
    3. Ensure claims resolution is timely
    4. Quick and efficient assessment process
    5. Staff proactively communicate progress of the claim
    6. Assessors act and behave in a professional manner
    7. Range of channels to make a claim
  • Selected as a finalist in the Specialty and Corporate Property & Casualty categories for 2023 in the Australian Mansfield Awards. 
  • Won silver in the 2023 Brokers on Insurers survey by Insurance Business Australia for Turnaround time for the Claims team. View more details.