Our claims promise
Our integrated claims service is built on a simple principle: we aim to deliver value by supporting clients at every stage of the relationship.
Working together as one team
Acting decisively
Paying fairly and dependably
Our approach
At Liberty Specialty Markets you’ll form relationships with a fully integrated team of underwriters, risk engineers and claims specialists.
We thrive on handling claims of all types – including large, complex losses – with the passion, significant local authority and market-leading experience needed to drive solutions that make a genuine difference.
Our integrated claims service aims to deliver value throughout our relationships.
To make that happen we work together as one integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest. We pay out valid claims fairly and dependably, accessing formidable global resources.
As a result, our clients can feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.
How is Liberty Specialty Markets raising the bar for customer claims?
Report a claim
Our approach is personal. If you are an insurance broker and think your client may have a claim, we encourage you to call or email a claims specialist from the relevant product line.
We assign you a single point of contact– this helps us truly understand your clients and their business and makes claims resolution simpler and faster.
If you aren’t sure who to contact, simply send us an email at ClaimsAsiaPacific@libertyglobalgroup.com and we will help direct you to the most relevant person.
Claims+
Asia Pacific Claims+ Brochure
Every year we manage more than 13,000 claims across Asia Pacific
Here’s what some of our broker partners and clients had to say about our claims service:
Property damage case study - Blooms The Chemist, Penrith
Fast track claims
Whether your claim is complex or straightforward, our goal is to resolve it as quickly as possible.
Liberty’s Fast Track is a service we have offered for eligible Commercial Property losses since 2016. Our Commercial Property team will triage your claim and if appropriate, work with you and your broker to resolve it as quickly and efficiently as possible.
Fast Track is another demonstration of our commitment to paying claims fairly and promptly – for Mutual Advantage.
Recovering uninsured losses for a packaged food manufacturer
Recoveries
At Liberty, we have a dedicated Recoveries team that specialises in handling subrogated recovery actions.
We know that it takes a focused approach with expertise in recoveries. Ranging from simple through to complex recoveries, our recovery manager works closely with our claims and underwriting teams to deliver mutual advantage.
We’re always looking out for our client’s best interests; we attempt to recover uninsured losses and insured excesses. Better recoveries lessen the impact to the insured’s claims profile and assists to keep premiums at manageable levels.